/**
 * 工单提交系统 - 现代化UI样式
 * 覆盖旧样式，提供更现代的视觉效果
 */

/* 模态框容器 */
.support-ticket-modal-wrapper {
    display: flex;
    flex-direction: column;
    background: var(--bg-card, #FFFFFF);
    max-height: 88vh;
    overflow-y: auto;
    overflow-x: hidden;
    scrollbar-width: none;
    margin: 0;
}
.support-ticket-modal-wrapper::-webkit-scrollbar {
    width: 0;
    height: 0;
}

#generic-modal:has(.support-ticket-modal-wrapper) > .generic-modal-dialog {
    width: min(720px, 92vw);
    max-width: none;
    max-height: 88vh;
    padding: 0;
    overflow: hidden !important;
    border-radius: 16px;
}

#generic-modal:has(.support-ticket-modal-wrapper) > .generic-modal-dialog > .generic-modal-content {
    padding: 0;
    background: transparent;
}

#generic-modal:has(.support-ticket-modal-wrapper) > div {
    overflow: hidden !important;
}

/* 固定标题头部 */
.support-ticket-modal-header {
    position: sticky;
    top: 0;
    padding: 16px 24px;
    background: linear-gradient(135deg, #F0B90B 0%, #FCD535 100%);
    color: #0B0E11;
    display: flex;
    align-items: center;
    gap: 16px;
    z-index: 10;
    border-radius: 0;
    border-bottom: 1px solid rgba(11, 14, 17, 0.12);
    flex-shrink: 0;
}

.support-ticket-modal-header h2,
.support-ticket-modal-header h3 {
    margin: 0;
    font-family: var(--app-brand-dialog-title-font-family, -apple-system, BlinkMacSystemFont, 'Segoe UI', 'PingFang SC', 'Hiragino Sans GB', 'Microsoft YaHei', sans-serif);
    font-size: var(--app-brand-dialog-title-font-size, 18px);
    font-weight: var(--app-brand-dialog-title-font-weight, 700);
    line-height: var(--app-brand-dialog-title-line-height, 1.2);
    letter-spacing: var(--app-brand-dialog-title-letter-spacing, 0.01em);
    color: var(--app-brand-modal-header-fg, #1E2329);
}

.support-ticket-header-icon {
    width: 48px;
    height: 48px;
    background: rgba(255, 255, 255, 0.2);
    border-radius: 12px;
    display: flex;
    align-items: center;
    justify-content: center;
    backdrop-filter: blur(4px);
}

.support-ticket-header-icon i {
    font-size: 22px;
    color: #1E2329;
}

.support-ticket-header-text h3 {
    margin: 0 0 4px 0;
    color: #0B0E11;
}

.support-ticket-header-text p {
    margin: 0;
    font-size: 13px;
    color: rgba(11, 14, 17, 0.7);
}

.support-ticket-close-btn {
    position: relative;
    margin-left: auto;
    width: 32px;
    height: 32px;
    border-radius: 50%;
    border: none;
    background: var(--app-close-btn-bg, rgba(255, 255, 255, 0.10));
    color: var(--app-close-btn-color, #FFFFFF);
    cursor: pointer;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    font-size: 18px;
    line-height: 1;
    transition: var(--close-btn-transition, 0.2s ease);
}

.support-ticket-close-btn:hover {
    background: var(--app-close-btn-bg-hover, rgba(255, 255, 255, 0.18));
    color: var(--app-close-btn-color, #FFFFFF);
    transform: var(--close-btn-hover-transform, rotate(90deg));
}

.support-ticket-empty-logo {
    width: 52px;
    height: 52px;
    object-fit: contain;
    display: block;
    margin: 0 auto 16px;
}

/* 表单主体 */
.support-ticket-form {
    display: flex;
    flex-direction: column;
    flex: 1;
    min-height: 0;
}

.support-ticket-body {
    flex: 1;
    overflow: visible;
    padding: 20px 24px;
    display: flex;
    flex-direction: column;
    gap: 20px;
}

.support-ticket-section {
    display: flex;
    flex-direction: column;
    gap: 10px;
}

.support-ticket-label {
    font-size: 14px;
    font-weight: 600;
    color: var(--text-primary);
    display: flex;
    align-items: center;
    gap: 8px;
}

.support-ticket-label i {
    color: #F0B90B;
    font-size: 14px;
}

.support-ticket-optional {
    font-weight: 400;
    font-size: 12px;
    color: var(--text-tertiary);
}

/* 问题类型选择按钮 */
.support-ticket-types {
    display: flex;
    flex-wrap: wrap;
    gap: 10px;
}

.ticket-type-chip {
    border: 2px solid var(--border-color);
    background: var(--bg-secondary);
    color: var(--text-primary);
    border-radius: 24px;
    padding: 10px 18px;
    font-size: 13px;
    font-weight: 500;
    cursor: pointer;
    transition: all 0.25s ease;
    display: flex;
    align-items: center;
    gap: 8px;
}

.ticket-type-chip i {
    font-size: 14px;
    color: var(--text-secondary);
    transition: color 0.25s ease;
}

.ticket-type-chip:hover {
    border-color: #F0B90B;
    background: rgba(240, 185, 11, 0.06);
    transform: translateY(-2px);
    box-shadow: 0 4px 12px rgba(240, 185, 11, 0.15);
}

.ticket-type-chip:hover i {
    color: #F0B90B;
}

.ticket-type-chip.active {
    border-color: #F0B90B;
    background: linear-gradient(135deg, rgba(240, 185, 11, 0.15) 0%, rgba(240, 185, 11, 0.08) 100%);
    color: var(--text-primary);
    box-shadow: 0 4px 16px rgba(240, 185, 11, 0.25);
}

.ticket-type-chip.active i {
    color: #F0B90B;
}

/* 输入框样式 */
.support-ticket-input,
.support-ticket-textarea {
    border: 2px solid var(--border-color);
    border-radius: 12px;
    padding: 14px 16px;
    font-size: 14px;
    transition: all 0.2s ease;
    background: var(--bg-secondary);
    color: var(--text-primary);
    width: 100%;
    box-sizing: border-box;
}

.support-ticket-input:focus,
.support-ticket-textarea:focus {
    border-color: #F0B90B;
    box-shadow: 0 0 0 4px rgba(240, 185, 11, 0.1);
    outline: none;
}

.support-ticket-textarea {
    min-height: 120px;
    resize: vertical;
    line-height: 1.6;
}

/* 上传区域 */
.support-ticket-upload-grid {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 12px;
}

.support-ticket-upload-card {
    position: relative;
}

.support-ticket-upload-area {
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    padding: 20px 16px;
    border: 2px dashed var(--border-color);
    border-radius: 12px;
    background: var(--bg-tertiary);
    cursor: pointer;
    transition: all 0.25s ease;
    gap: 8px;
}

.support-ticket-upload-area:hover {
    border-color: #F0B90B;
    background: rgba(240, 185, 11, 0.04);
}

.support-ticket-upload-area input {
    display: none;
}

.support-ticket-upload-area i {
    font-size: 28px;
    color: var(--text-tertiary);
    transition: color 0.25s ease;
}

.support-ticket-upload-area:hover i {
    color: #F0B90B;
}

.support-ticket-upload-title {
    font-size: 13px;
    font-weight: 600;
    color: var(--text-primary);
}

.support-ticket-upload-info {
    font-size: 11px;
    color: var(--text-tertiary);
    text-align: center;
}

/* 已选附件列表 */
.support-ticket-attachments {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
    margin-top: 8px;
}

.support-ticket-attachment-item {
    display: inline-flex;
    align-items: center;
    gap: 10px;
    padding: 8px 12px;
    border-radius: 8px;
    border: 1px solid var(--border-color);
    background: var(--bg-secondary);
    font-size: 12px;
    color: var(--text-primary);
}

.support-ticket-attachment-preview {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    min-width: 0;
    border: none;
    background: transparent;
    color: inherit;
    cursor: pointer;
    padding: 0;
    font: inherit;
}

.support-ticket-attachment-preview span {
    max-width: 220px;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.support-ticket-attachment-preview i {
    color: #F0B90B;
}

.support-ticket-attachment-preview:hover {
    color: #F0B90B;
}

.support-ticket-attachment-remove {
    flex-shrink: 0;
}

.support-ticket-attachment-remove.btn.btn-sm.btn-danger {
    background: var(--color-danger, #F6465D);
    color: #FFFFFF;
    border: 1px solid var(--color-danger, #F6465D);
}

.support-ticket-attachment-remove.btn.btn-sm.btn-danger:hover:not(:disabled) {
    background: var(--color-danger-hover, #E03E54);
    border-color: var(--color-danger-hover, #E03E54);
    color: #FFFFFF;
}

.support-ticket-video-preview-modal .pdf-preview__dialog {
    width: min(960px, 92vw);
}

.support-ticket-video-preview__body {
    padding: 0;
    display: flex;
    align-items: center;
    justify-content: center;
    background: #000;
}

.support-ticket-video-preview__player {
    display: block;
    width: 100%;
    max-height: calc(90vh - 72px);
    background: #000;
}

/* 固定底部 */
.support-ticket-footer {
    position: sticky;
    bottom: 0;
    padding: 16px 24px;
    background: var(--bg-secondary);
    border-top: 1px solid var(--border-color);
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 16px;
    border-radius: 0;
    flex-shrink: 0;
}

.support-ticket-submit-btn {
    padding: 12px 28px;
    font-size: 14px;
    font-weight: 600;
    border-radius: 10px;
    display: flex;
    align-items: center;
    gap: 8px;
    transition: all 0.25s ease;
}

.support-ticket-submit-btn:hover {
    transform: translateY(-2px);
    box-shadow: 0 6px 20px rgba(240, 185, 11, 0.35);
}

.support-ticket-submit-btn:active {
    transform: translateY(0);
}

.support-ticket-result {
    font-size: 13px;
    color: var(--text-secondary);
    flex: 1;
}

.support-ticket-result.success {
    color: #0ECB81;
    font-weight: 600;
}

/* 响应式 */
@media (max-width: 480px) {
    .support-ticket-upload-grid {
        grid-template-columns: 1fr;
    }
    .support-ticket-modal-header {
        padding: 16px 20px;
    }
    .support-ticket-footer {
        flex-direction: column;
        align-items: stretch;
    }
    .support-ticket-submit-btn {
        justify-content: center;
    }
}